Welcome to the most Frequently Asked Questions for Smarter Surfaces products. Browse here to find the answer to your questions.
Smarter Surfaces offers three different payment options to best suit your needs. When placing an order online, you can choose to pay via Credit Card, PayPal, Bank Transfer or our Pay Later option for orders over $1600 ( subject to approval).
If you choose to pay via credit card or PayPal, your order will be processed immediately.
If you choose the bank transfer option, you’ll be sent our bank details and your order will be put on hold until the payment has been confirmed by our bank. Once we receive our bank confirmation (which can take up to 3 working days, depending on your bank and on where you are based), your order will be processed, and you’ll be sent your invoice.
We offer a 30-days credit payment option for orders over $1600. If you choose this option, we’ll review your request and once it’s approved you will be sent an email with the order confirmation and your invoice to be paid in 30 days. In the case that we need further information, our support team will get in touch with you.
For more information please click here.
Removing Smarter Surfaces Products
If you wish to remove or repaint over one of our paints, simply sand down the area, apply Smart White Primer or a good quality water-based white primer, and paint as normal with standard paint.
All our wallpapers can be removed like any other commercial wallpaper.
You can return your unused Smarter Surfaces purchase for any reason – even if you have simply changed your mind. Please click here to read our Returns and Refunds policy.
Material Safety Data Sheets (MSDS) are available for all of our products. Should you need them please email firstname.lastname@example.org with your request.
All of our paints should be stored between 5°C and 25°C in a cool, well-ventilated area away from sources of heat, ignition and direct sunlight. Keep container tightly sealed.
All wallpapers should be stored in a dry environment.
For Projector Paints and Chalkboard Paint only: if opened, properly reseal and store upright to prevent spillage.
How long does delivery take?
Taxes and Duties:
Import taxes are covered by Smarter Surfaces. If you are charged by our courier please contact us at email@example.com and we will assist you in getting a refund for these fees.
We are confident that our products are durable and provide optimal performance. To give you that confidence as well, our products are backed by performance guarantees.
To learn more about Terms & Conditions on our product guarantees, click here.
Smarter Surfaces has its origins in the environment. Our first product – the award-winning whiteboard paint, Smart Whiteboard Paint – was invented specifically to eliminate whiteboards and flip charts from offices and classrooms all over the world.
Since then, our product range has expanded to allow our customers to choose from a wide range of functionalities including: magnetic, projector, dry-erase and some products which offer more than one functionality. We also manufacture and sell a range of functional wallpapers, films and plaster, as well as paint.
We continue to invest in research and development to maintain our place at the cutting edge of functional surface technology. As well as transforming walls and rooms into collaborative spaces, our products are also safe to apply and safe to work around. That’s got to be good, right?